Cancellation & refund policy
When you can cancel a course enrolment, what you get back, and how long it takes.
This policy applies to course fees paid to Innovgeist Technologies Pvt. Ltd. through this website. Our courses are live, scheduled, small-group sessions, so a seat taken is a seat another student could not have.
Cancellation by you
| When you ask to cancel | What is refunded |
|---|---|
| Within 7 days of paying, and before the first live session | 100% of the fee. No reason needed. |
| More than 7 days after paying, but before the first live session | 50% of the fee. |
| After the first live session has taken place | No refund, because the course material has been delivered. |
Cancellation by us
If we cancel a course or a batch, or cannot run it for any reason, you get a full refund of everything you paid, regardless of the table above. You may instead choose to move to a later batch at no extra cost.
If we have to reschedule a single session, we will offer a replacement session. A rescheduled session is not, on its own, grounds for a refund.
Missed sessions
We do not refund sessions a student does not attend. Where a recording or a catch-up session is available, we will share it, but we cannot promise one for every session.
How to request a cancellation
- Email support@innovgeist.com from the email address used at checkout, or message us on +91 81272 73162.
- Include the enrolment reference from your confirmation email and the student’s name.
- We acknowledge every request within 2 working days and tell you what will be refunded before we process it.
How the money comes back
Approved refunds are processed through Razorpay to the original payment method only — the same card, UPI ID or bank account the payment came from. We cannot send a refund to a different account, and we do not refund in cash or as credit.
We initiate the refund within 3 working days of approving it. It then normally takes 5 to 7 working days to appear in your account, depending on your bank. Any transaction fee charged by the payment gateway is borne by us and is not deducted from your refund.
Failed and duplicate payments
If a payment failed but money left your account, it is normally returned automatically by your bank within 5 to 7 working days. If it does not, write to us and we will trace it. Duplicate payments for the same enrolment are refunded in full, and you do not need to ask — but telling us makes it faster. See the contact page.
Discounted enrolments
Where a discount code was applied, any refund is calculated on the amount actually paid, not on the list price.